How does payment work?
We require a 50% deposit in advance and payment is due 14 days prior to your event. If your event is less than 14 days away then payment is due in full. We do not accept cheques or cash on delivery.
What is the size of each letter?
Each letter is approximately 2 ft wide. Table letters are 30 inches tall and light up letters are available in 3ft and 4 ft tall.
Do you deliver and set up?
Yes we offer delivery and set up on all items within the GTA and surrounding areas. Please check with us before booking as we do not offer delivery services to all cities.
Do you offer outdoor set ups?
Yes we do but items that can be set up outside are limited. There is an additional fee for outdoor set ups.
How long is the rental for?
Our rental service is for 12 hours but we are flexible is some situations based on availability of our products. If you require our rental item for longer times like weekly or monthly please call us us to make arrangements . Additional fees will apply.
What are delivery fees?
Delivery fees apply to all orders. This includes delivery, set up and tear down. This fee is based on the city and location the items are going to.
What if the item gets damaged at our event?
Client is responsible for the safe keeping of our items while in their possession. If the damage is deemed malicious then damage fees or replacement fees will be applied and taken from your security deposit. You are responsible for removing items out of the rain if this occurs during the rental time frame.
Why is a delivery window required?
We require a window of delivery time as it is not possible for us to be at your location for an exact time. We are not in control of some factors such as: traffic, poor weather conditions and road closures. We do require a minimum 1 hour window for set up and tear down. If you require a MUST have service at a particular time due to venue restrictions please notify us and we will try our best to accommodate. This service is charged at an additional rate.
Are you insured?
Most definitely! Reputable companies are insured and we are more than happy to provide a certificate as needed.
What if there is no parking available at my location?
Unfortunately we do not deliver to locations that have no parking or loading docks available.
Do you offer vendor discount?
Unfortunately we do not offer vendor discounts at this time. Due to the overwhelming number of requests for our services and only a limited number of items in stock we cannot offer a discount to vendors.
Do you build custom orders?
We do take custom order requests. Not all custom requests are possible but we do aim to try our best. Custom orders can be in the form of rental or sale. This requires a minimum of 6 weeks notice.
Do you offer Pick up as an option?
Yes we do offer pick up on some items only . Pick up also is dependent on the type of vehicle you have as not all items will fit in a car. Please make sure you inquire about the size of item before choosing the pick up option.
Do you build your own products?
Yes we build and design most of our products in house.
Do you do collaborations?
Unfortunately we do not do collaborations at this time.